This actually happened yesterday, but I forgot to write it down.
I was working on cash, and this woman came in to pick up an order. She didn't have any photo ID on her, which is required as the pick-up policy, and it sort of created a bit of a hassle. I felt bad, so I conferred with a fellow cashier and we told her we'd be able to swing it this time but we'd need it in the future to avoid giving someone's order away to the wrong person.
Then I went to find the order, only to realize that it wasn't there. I hate when this happens, and it's been happening a lot because of the sheer volume of orders coming in of late. I returned to the woman, who was looking rather frazzled in her face by this point, to tell her I couldn't find it, and ask when she had received the phone call. She informed me that she hadn't been phoned at all and that relief of understanding settled on the scene like one of Horatio's episode-concluding one-liners. It tends to happen a lot; customers get the confirmation of shipment email and think it's a confirmation of arrival.
I always feel bad having to tell customers that they came to our store for no reason, and that they have to go back home empty handed. I tried to be as nice as possible to the woman to compensate, and she shrugged.
"I guess I was just so excited I got a little carried away," she said, eyebrows rounded high above downcast eyes.
"Yeah, I can imagine," I told her. "They really get you going with the anticipation."
She laughed and started flicking through the Godiva chocolate bars displayed in tantalizing rows in front of the cash register. "Might as well get something while I'm here."
"You know," I said, leaning my elbows on the cash, "We just got these really amazing new ones in - they haven't even put them on the shelves yet, they're still behind the cash."
She paused, two lacquered nails resting on the dark chocolate raspberry bars. "Yes?"
I nodded. "Yeah - there's one with cheesecake filling. My coworker keeps telling me how amazing it is, and I was going to get one yesterday but my other coworker said I'd explode in fatness if I indulged." I grumbled the last bit and shook my head.
The customer laughed again. "Well I think I want to try that one."
"Awesome," I smiled.
I ducked behind the cash to search through the floor level cupboards. I found one cheesecake, and two other kinds.
"I've also got tiramisu and chocolate truffle cake."
"Well you've got me craving cheesecake now," she chuckled.
"Alright - excellent choice if I may say so!" I rang it up for her.
"Actually add another one in too," she said, pointing a long finger in the direction of the cupboards.
"Sure thing," I smiled.
I looked through the boxes of severely depleted chocolates - my friend seemed to have raided the boxes a vast amount - and with a consternated brow said, "I'm having a bit of trouble finding another...I think my coworker might have eaten them all."
"Oh, are you sure?"
"There's a lot of tiramusu - she says that one's excellent too...?"
"No, no, cheesecake, cheesecake," she said. "Definitely has to be that one!"
I dug deeper into the cave of boxes. "Okay, lemme see..."
With a couple of more rifle-throughs, I managed to get my hands on one.
"Last one!" I declared triumphantly.
The customer smiled and I added it to her bill, sliding it over to her with a mild pang of regret that I'd never get to taste the famous Godiva milk-chocolate coated cheesecake.
"Do you need a bag for those?" I asked.
She looked at them for a second before shaking her head and hand at the prospect. "No, no, should be fine."
"Alrighty, it comes to $8.55."
She handed me her card and as the receipt printed, she said, "Wait do you think you could give me a bag after all?"
"Sure," I said, a little exasperated as I always am whenever a customer asks for one after everything's been paid for (they cost a whopping $0.05 and we're not supposed to give them away for free).
"I'll just hold onto this one here and I'll put the other one in the bag," she said.
"Sounds good," I smiled pleasantly, and handed her the bag with the chocolate inside. She took it, carefully put away her card and zipped her bag, then took her time rolling the chocolate in the plastic bag.
In one swift and understated movement, she slid the package back across the counter to me and patted it once. She didn't say anything at all, just smiled.
I picked it up and held it to my chest, mouth in a wide O. "Oh my god, are you serious?" She just smiled. "Thank you so much," I said, genuinely close to breaking down in a full-on weep at how touching this simple act of kindness was.
"Thanks for being so kind," she said, and walked off.
And there we go, folks: moral of the story is karma does exist.